Detailed Terms & Legal Information for Ealing Flower Delivery Services

Terms & Conditions for Online Flower Delivery Ealing

Introduction

Welcome to Flower Delivery Ealing. By using our website and services, you agree to be bound by the Terms & Conditions set out below. These terms govern all transactions and interactions between you (the customer) and Flower Delivery Ealing regarding the purchase, payment, delivery, and related services for flower products within Ealing and neighbouring areas. Please read these conditions carefully before placing your order. If you do not agree with any part of these Terms & Conditions, you should not use our website or order our services.

Scope of Application

These Terms & Conditions apply to all flower delivery orders placed via our online platform by customers residing or ordering for recipients within Ealing and the surrounding areas. They cover all aspects of the service, including online flower ordering, payment procedures, delivery, customer cancellation rights, our liability, and the legal jurisdiction governing your use of our service.

Order Process

To place an order with Flower Delivery Ealing, customers must select their desired flower products, provide accurate recipient information (including full address and any special delivery instructions), and complete the online checkout process. We ask that all necessary details are supplied correctly to avoid processing or delivery delays. Once your order has been submitted, you will receive an order confirmation on the website and by email (where provided) confirming the details of your order, the items chosen, and the expected delivery date.

Upon receipt of your order, our team will begin processing and arranging the flowers as per your specifications. Please note, all orders are subject to product availability, and in the event that your selected items are not in stock, you will be contacted promptly to discuss suitable substitutions or other arrangements.

Pricing and Payment

All prices for our flowers, arrangements, and delivery charges are displayed on our website and are quoted in Pounds Sterling (£). Prices include VAT at the applicable rate unless otherwise stated. We reserve the right to alter prices at any time. However, any changes will not affect orders that have already been confirmed.

Payment must be made in full at the time of placing the order. We accept various payment methods, including major credit and debit cards, and any other payment options displayed at checkout. All payment transactions are processed securely, and we do not store card details once the transaction is complete. Your order will not be dispatched until payment has been received and confirmed.

Order Acceptance and Contract Formation

Your order constitutes an offer to us to buy the selected flower products. After placing your order, you will receive a receipt or order confirmation for your records. The contract between you and Flower Delivery Ealing is formed once we send a confirmation email detailing that the order has been accepted and is being processed. We reserve the right to refuse orders at our discretion, including, but not limited to, out-of-stock or unavailable items or where we suspect fraudulent activity, without liability to you other than to return any payment taken for such rejected orders.

Substitution Policy

Owing to seasonal variations and product availability, some flowers or foliage may not always be in stock. In such cases, we reserve the right to substitute flowers or items of equal or greater value and quality, ensuring the overall look and feel of the arrangement remain as close as possible to what was ordered. Any substitutions will be made with the utmost care and intention to retain the style and value of your original selection.

Delivery

Flower Delivery Ealing delivers across Ealing and adjacent areas. We strive to meet your requested delivery date and time; however, unforeseen factors such as traffic, adverse weather, or supply chain issues may occasionally cause delays. You will be notified in advance where delays are known. Please ensure that recipient information and addresses provided are correct as we cannot be held responsible for failed or delayed deliveries due to incorrect or incomplete details.

Delivery will be considered made either when the flowers are handed to the recipient or, if no one is present, left in a secure location as advised by the customer, neighbour, or as deemed appropriate by our delivery staff, unless the customer requests otherwise during the order process. Once delivered, responsibility for the items passes to the customer or recipient.

Cancellation and Refunds

You have the right to cancel your order for a full refund up to 24 hours before the scheduled delivery date. To do so, you must notify us of your intent to cancel via the contact options provided on our website. After 24 hours prior to delivery, cancellations cannot be guaranteed, as orders may have already entered the preparation phase or have been dispatched. In the event of late cancellation (less than 24 hours before delivery), we reserve the right to retain part or all of the payment to cover costs incurred.

If you are dissatisfied with your order or believe the flowers delivered were not as described or were not delivered, please contact us as soon as possible and within 48 hours of delivery. Claims made after this period may not be accepted. Should a refund or partial refund be agreed upon, payments will be made using your original method of payment within a reasonable timeframe.

Customer Responsibilities

It is your responsibility to ensure that all information provided during the ordering process is complete and accurate, including recipient names, addresses, and any relevant delivery instructions. Failure to provide correct information may result in delays or failed deliveries, for which we accept no liability. Should changes to delivery details be required, please notify us as soon as possible before your selected delivery date.

You must also ensure that someone is available at the delivery address to receive the flowers during the agreed delivery window. If this is not possible, please inform us in advance to make alternative arrangements.

Liability

We take great care in preparing and delivering your flower orders and aim for the highest standards of quality and service. However, our liability is limited to the cost of the ordered goods and delivery; we are not responsible for any indirect, incidental, special, or consequential losses or damages that may arise from use of our service or products provided, whether arising from contract, negligence, or otherwise.

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law. Should delivery fail due to our error and not as a result of customer action or omission, we will either redeliver the order at the earliest possible opportunity or provide a full refund for the undelivered items.

Intellectual Property

All trademarks, content, and intellectual property appearing on the Flower Delivery Ealing website remain the property of their respective owners. You are permitted to use the site for personal and non-commercial purposes only; any reproduction or use of site material for commercial purposes is strictly prohibited without prior written consent.

Force Majeure

We will not be liable for any failure or delay in performing our obligations where such failure or delay results from any event, circumstance, or cause beyond our reasonable control. This includes (but is not limited to) strikes, natural disasters, adverse weather, supply interruptions, and governmental actions.

Amendments to Terms & Conditions

Flower Delivery Ealing reserves the right to revise or update these Terms & Conditions at any time. Any changes will become effective as soon as they are published on this website. Please check this page regularly to ensure continued agreement and understanding of our current terms.

Data Protection & Privacy

We are committed to protecting your personal data in line with the UK General Data Protection Regulation (GDPR) and applicable data privacy laws. Your information will be handled securely and only used in relation to the fulfilment of orders as detailed in our Privacy Policy.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are governed and construed in accordance with the laws of England and Wales. By agreeing to these terms, customers accept that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any part of these Terms & Conditions is found to be invalid or unenforceable according to the law, that section will be deemed omitted, and the remaining terms will continue to be valid and enforceable to the fullest extent permitted by law. Any delay or failure by us to enforce any right or provision in these terms does not constitute a waiver of that right or provision.

Contact and Communication

All correspondence and contact with Flower Delivery Ealing regarding these Terms & Conditions, delivery queries, or complaint handling should be made using the contact options provided on our website. We will endeavour to respond to all communications promptly and in accordance with applicable consumer protection laws.

Applicability Area

These Terms & Conditions apply to all customers within Ealing and its surrounding areas. By placing an order with Flower Delivery Ealing, you confirm that you have read, understood, and agreed to be bound by these terms. Our commitment is to provide an optimal and reliable flower delivery service across Ealing and neighbouring localities, and your satisfaction is of primary importance to us.