Returns, Refunds and Complaints Policy
Our Commitment: Fresh Flowers Guarantee in Ealing
At Flower Delivery Ealing, we are passionate about delivering beautiful, fresh flowers to homes and businesses across Ealing. As your trusted local florist, customer happiness is at the heart of everything we do. Each bouquet is hand-arranged with care, arriving at your door bursting with freshness and quality. If you experience any issues, our dedicated team is here to provide fast resolution and support. Please read our Returns, Refunds, and Complaints Policy for full details on our process.
Damaged-on-Arrival Policy
We strive to ensure every flower arrangement arrives in perfect condition. However, in the rare event your flowers arrive damaged or are noticeably wilted upon delivery, please notify us as soon as possible. Take a clear photograph of the damaged flowers and the packaging, and retain all original items. This helps us assess the situation quickly and fairly. Reports of damage must be submitted within 24 hours of receiving your delivery to qualify for a resolution.
Freshness Window
We guarantee flower freshness for a minimum of five days from delivery, provided they are cared for according to our instructions included with each bouquet. If you find your flowers are not lasting as expected within this period, please let us know. This fresh flowers guarantee ensures you receive exceptional quality and long-lasting enjoyment with every order in Ealing.
Refunds and Replacements
Customer satisfaction is our highest priority. For damaged, substandard, or otherwise unsatisfactory flower deliveries within Ealing:
- If your flowers arrive damaged or do not meet our freshness guarantee, you can choose between a full refund or a replacement bouquet sent at the earliest opportunity.
- A refund will be processed back to your original payment method, usually within 3–5 business days after your claim is approved.
- If you opt for a replacement, we will arrange a prompt redelivery of fresh flowers at a date convenient to you.
We want you to enjoy every moment of your flowers, so please reach out with any concerns and we’ll do our utmost to put things right.
How to Make a Complaint
If you are unhappy with any aspect of your order or our service, please contact us in the first instance. Describe the problem in as much detail as possible and include your order reference number. Our dedicated team based in Ealing will carefully review your complaint and respond promptly, aiming to resolve most issues within 48 hours. Your feedback is invaluable in helping us improve our service and maintain the trust of our Ealing community.
Trusted Local Florist in Ealing
Flower Delivery Ealing is proud to support both households and businesses locally with our dependable flower delivery services. Your confidence and satisfaction drive everything we do, from sourcing the freshest blooms to ensuring fair and flexible returns, refunds, and complaint handling. Thank you for choosing us as your preferred Ealing florist.
